Contact Us
Questions, corrections, reader tips or feedback on our casino and slots coverage — we welcome all of it. The team behind Online Casinos keeps a close eye on incoming messages and aims to respond to every genuine enquiry within two business days.
Get in Touch
The quickest way to reach us is by email:
Please include as much context as you can — for example, the name of the casino or page you are asking about — so we can give you a useful reply without unnecessary back-and-forth.
What We Can Help With
- Review accuracy — If you believe something in one of our casino or slots write-ups is out of date or incorrect, let us know. We take editorial accuracy seriously and will investigate and update where needed.
- Reader experiences — Your first-hand experience with any of the casinos we cover helps keep our editorial independent. We cannot publish individual accounts verbatim, but they genuinely inform how we reassess and update ratings over time.
- Site corrections — Broken links, display issues, or anything on the site that does not behave as expected.
- Editorial suggestions — If there is a topic, casino type or aspect of online slots you think we should cover and currently do not, we are interested to hear it.
- Responsible gambling concerns — If you are worried about your own gambling or someone you know, please visit our responsible gambling page for practical guidance and links to support services. We can signpost you further if needed.
What We Cannot Help With
We are an independent comparison and review site, not a casino operator. That means we are unable to:
- Access your account at any casino, process withdrawals or resolve account disputes on your behalf.
- Advise on individual gambling strategies or predict outcomes of any game.
- Provide legal advice about gambling in your state.
For account-level issues, contact the casino's own customer support directly. Reputable sites listed on Online Casinos provide live chat, email and — in most cases — phone support.
Editorial and Commercial Enquiries
If you represent a casino brand and have a query about how we cover or assess operators, please reach out to the same address: [email protected]. We review all operators against the same editorial criteria. Commercial relationships do not determine rankings or ratings — you can read more about our approach on the about us page.
Response Times
| Type of enquiry | Typical response time |
|---|---|
| General questions | Within 2 business days |
| Editorial corrections | Within 2 business days; updates published as soon as verified |
| Commercial and partnership enquiries | Within 3–5 business days |
| Responsible gambling signposting | Same business day where possible |
We do not operate 24/7 support. Messages sent on weekends or US public holidays are picked up on the next working day.
A Note on Reader Privacy
Any personal information you share in an email — your name, email address or details about your experience — is used only to respond to your enquiry. We do not pass reader correspondence to casino operators or third-party marketing services. For full details, see our terms and conditions.
Responsible Gambling — a Reminder
Online slots and casino games are a form of entertainment, not a way to generate income. Games of chance carry a built-in house edge, and outcomes cannot be predicted or guaranteed. If gambling stops being enjoyable, or if it is affecting your finances or wellbeing, support is available:
- National Problem Gambling Helpline — 1-800-522-4700 (24/7, free, confidential)
- Gamblers Anonymous — ga.org
- National Council on Problem Gambling — ncpgambling.org
You can also find practical steps for setting deposit limits, time limits and self-exclusion on our responsible gambling page.